Frequently Asked Questions

What Payment Methods Do You Accept?

You can pay with both debit and credit cards including VISA, Mastercard, Maestro and American Express. You can also pay with a PayPal account.

Why Do I have to “Proceed to Paypal” I prefer to pay with card or I don’t have a PayPal account?

When you proceed to Paypal, you will have the option to either pay with your PayPal account by logging in or Pay with your card by selecting “Check Out as a Guest” (See screenshots below). All of these are perfectly secure methods of payment.

 

How Do I Track My Order?

If you have selected tracked delivery option, you will be provided with a tracking number and information on how to track your order once it is dispatched.

How Do I change or Cancel My Order

Please send us an email as soon as you decide to amend an order. If your order has been dispatched before we receive your request, you must follow our returns process after your order reaches you.

Can I Change my Delivery Address?

You can change your delivery address after checkout and before dispatch if you have paid for your order with a debit or credit card. PayPal account users are unfortunately not able to change delivery address after completing an order due to PayPal guarantee scheme rules.